Jili77 FAQ – Common Questions & Complete Answers

Jili77 offers two ways to pause your account:

• Cooling-Off Period: Log in to your account → Settings → "Responsible Gaming" → "Take a Break". Choose from 1 day / 1 week / 1 month / 3 months / 6 months. During the break, logging in or placing bets is not possible. Your account reopens automatically once the period ends.
• Self-Exclusion: For a long-term break, request one via live chat or select "Self-Exclusion" in your settings. The minimum period is 6 months. Once activated, your account cannot be reopened before the period ends.

To permanently close your account, contact us directly via Live Chat. Before closing, make sure your balance is at zero — withdrawals will not be possible after the account is closed. For more details, Responsible Gaming Page View.

Winnings at jili77 are processed in two steps:

• Credited to balance: For winning bets, the payout is credited to your account balance as soon as the match ends and the result is confirmed — typically within 5–30 minutes after the match. Winnings from slots or other games are reflected instantly.
• Withdrawal (to bKash/Nagad): Withdrawal requests from your balance are typically processed within within 3–15 minutes arrives in your mobile banking account. During peak hours, it may take up to 2–4 hours.

For winnings from a bonus: Withdrawals are not permitted until the wagering requirements have been met. Once fulfilled, proceed with the standard withdrawal process.

If it has been more than 15 minutes, contact us with your withdrawal transaction ID via Live Chat let us know.

When you invite a friend to jili77's referral program, both you and your friend can benefit. Here's how it works:

• Get your referral code/link: Log in to your account → go to the "Refer" or "Invite Friends" option → copy your personal code or link.
• Send to a Friend: Send that code or link to your friend. When they register using it, the link will be associated with your account.
• Bonus eligibility conditions: Once your referred friend registers and makes their first deposit, a referral bonus will be credited to your account. Bonus amounts and terms may change from time to time — to see current offers, Voucher Page View.
• Added to bonus balance: Once the conditions are met, the referral bonus will appear in your balance within 24 hours.

Creating a new account using the same device or mobile number will void the referral bonus.

Yes, jili77 has its own mobile app — available for both Android and iOS. Steps to download:

• For Android: Go to the jili77 app page → download the APK file. Before installing, go to your phone's settings and enable "Install from unknown sources." Then tap the APK file to complete the installation.
• For iOS: It may be available directly on the App Store, or follow the instructions on the app page to add it as a web clip to your home screen.
• App Features: Quick login, push notifications (live match updates, bonus offers), and app-exclusive promotions.

If you're having trouble installing the app or it won't open due to an outdated version App page Download the latest version from, or via Live Chat let us know.

In jili77's live betting section, you can view real-time match scores and key stats as the action unfolds. To get started:

• Log in to your account → Betting Go to the section → select the "Live" tab.
• Click on your preferred match from the live match list — you'll see key details including the score, current over/minute, and wickets/goals.
• In cricket, you can access over-by-over run rates, top scorers, and ball-by-ball updates.
• In football, you can track possession, shots, cards, and minute-by-minute events.

For in-depth analysis and pre-match statistics, Analysis page — where you'll find head-to-head records and form guides.

If your balance hasn't updated after a deposit, don't worry — this usually happens for a few common reasons:

• Delay: During peak hours, deposit processing may take 5–15 minutes. Please wait a moment and refresh the page.
• Sent to the wrong number: Verify that the funds were sent to jili77's designated payment number. If sent to the wrong number, please contact support.
• Transaction reference not provided: If the correct reference number is not provided at the time of deposit, it will not be credited automatically.

Do it now: Copy the Transaction ID (TrxID) of the bKash transaction you sent and via Live Chat Message us: "Deposit not received, TrxID: XXXX". Our support team will verify and manually credit it within 5–10 minutes. A screenshot of your bKash confirmation message also helps as proof of deposit.